This Privacy Policy describes how Shinynests, operated by Shanxi Youxiang Classic Trading Co., Ltd., may collect, use, disclose and protect information when you visit our website, place an order, contact Customer Service or otherwise interact with our online store.

1. Information You Provide

We may collect information that you provide directly to us, including your name, email address, billing and shipping information, order details and information contained in communications with Customer Service.

When you request assistance with an order, return or product issue, you may also choose to provide photographs or other information relevant to your request.

2. Information Associated With Website Use

When you use our website, certain technical or usage information may be generated automatically. This may include information relating to your browser, device, website interactions and similar technical data.

3. How We Use Information

We may use information for purposes such as:

• Processing and fulfilling orders;
• Providing order confirmations and shipping updates;
• Arranging delivery and supporting order tracking;
• Responding to customer enquiries;
• Handling return, refund and order-related requests;
• Maintaining and improving our website and services;
• Protecting against fraud, misuse or unauthorized activity;
• Maintaining appropriate transaction and business records;
• Meeting applicable legal or operational requirements.

4. Payment Processing

Payments may be processed by third-party payment providers made available during checkout. Payment providers may process information according to their own terms and privacy practices.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand how visitors interact with the website and improve the shopping experience.

6. Service Providers

We may share information with service providers where reasonably necessary to operate our online store. These may include ecommerce technology providers, payment processors, fulfillment or logistics partners, shipping carriers, analytics providers and customer-support service providers.

We do not sell personal information as a general business practice.

7. Security

We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, maintain transaction and business records, resolve disputes, prevent abuse and comply with applicable requirements.

9. Your Privacy Choices

Depending on applicable law and the circumstances of your request, you may have certain rights relating to personal information. You may contact us if you have a question or request regarding information associated with your interactions with Shinynests.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices or applicable requirements. The updated version will be posted on this page.

11. Contact Us

For questions concerning this Privacy Policy, contact: service@shinynests.com .