FAQ
A few things you may want to know.
Find quick answers about ordering, shipping, tracking, returns, refunds and getting in touch with us.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
Is processing time included in shipping time?
No. The 1–3 business day processing period takes place before shipment. After dispatch, estimated shipping or transit time is generally 7–15 business days.
How long will my order take to arrive?
Estimated delivery consists of 1–3 business days for order processing followed by approximately 7–15 business days for shipping or transit.
When do I qualify for free shipping?
Qualifying orders of $78 USD or more are eligible for free standard shipping.
Will I receive tracking information?
Tracking information will be sent to the email address associated with your order once it becomes available.
Why hasn't my tracking information updated?
Tracking systems may require some time to display new carrier events after a shipment enters transit. If you believe your shipment is experiencing an unusual delay, please contact us.
Can I change my shipping address?
Contact us as soon as possible if you notice an address error. We will review the order status, but changes may not be possible after processing or shipment has begun.
What is your return window?
Eligible return requests may generally be submitted within 30 days after delivery.
How do I start a return?
Email service@shinynests.com with your order number and the reason for your request. Please wait for return instructions before sending any item back.
Can I return my order to the company address?
Not unless Customer Service specifically instructs you to do so. The registered business address is not our default return address. The correct return address will be provided for an approved return.
What should I do if my item is damaged or incorrect?
Contact us with your order number, a description of the issue and clear photographs where applicable. Our team will review the information and advise on the next step.
How are approved refunds issued?
Approved refunds are generally issued to the original payment method. Additional processing time may be required by your bank, card issuer or payment provider.
Can I cancel my order?
Please contact us as soon as possible. We will review the order status, but cancellation may not be possible once processing or shipment has progressed.
How can I contact Shinynests?
Email our Customer Service team at service@shinynests.com .